Conference & Events Coordinator

Novotel Melbourne Glen Waverley is a successful 4.5 star hotel comprising 200 guest rooms, restaurant/bar &  conference facilities, situated in a bustling business district and at the gateway of the Dandenong Ranges!

Join a Hotel that is part of something bigger! We’re a proud member of the Accor network, a global hospitality family with 45+ brands, 5,500 hotels, and a commitment to responsible, heartfelt service. Here, we believe in your potential and back it up with real opportunities for growth.

What you’ll be doing:

• Sales & Client Engagement: Proactively support the sales process by preparing compelling conference proposals and following through with timely, professional communication; actively listen to client needs and translate their vision into tailored solutions that drive bookings
• Proposal Development: Assist in crafting detailed, accurate quotations for conference proposals, including venue selection, function requirements, menu options, and accommodation packages, balancing client expectations with revenue opportunities
• Client Relationship Management: Serve as a responsive point of contact for clients, building rapport through attentive service and anticipating needs to create seamless, memorable experiences from inquiry to event execution
• Cross-Department Collaboration: Partner with operations, food & beverage, front office, and other hotel departments to ensure flawless event delivery, acting as the central coordinator who keeps everyone aligned and informed
• Administrative Excellence: Produce high-quality documentation including correspondence, memos, Banquet Event Orders (BEOs), Daily Event Sheets, forecasts, and reports with meticulous attention to detail and in accordance with hotel standards

What We’re Looking For

• Experience: 1-2 years in events, hospitality, or sales administration, though we welcome motivated graduates and career-changers eager to launch their events career, we’re committed to developing your potential!
• Skills: Strong administrative capabilities with exceptional attention to detail, excellent written and verbal communication, ability to manage competing priorities under pressure, and meticulous follow-through from initial inquiry to post-event wrap-up
• Mindset: Sales-driven and proactive with a passion for creating exceptional guest experiences; service-focused with a natural ability to anticipate client needs and exceed expectations
• Technical Aptitude: Familiarity with Opera Cloud, and booking platforms is advantageous
• Attributes: Ambitious self-starter who thrives in a fast-paced environment, detail-oriented problem-solver, collaborative team player with a positive attitude and genuine enthusiasm for the events industry