Operator

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We are seeking a dedicated and customer-focused Operator to join our team at Swissotel Corniche Park Towers Doha, Qatar. As an Operator, you will be the first point of contact for our guests, ensuring their needs are met with professionalism and warmth. This role is crucial in maintaining our reputation for exceptional service and creating memorable experiences for our visitors.

• Answer incoming calls and greet guests with a friendly and professional demeanor
• Provide information about hotel amenities, local attractions, and services
• Handle guest inquiries, requests, and complaints efficiently and effectively
• Coordinate with various departments to ensure seamless service delivery
• Manage reservations, bookings, and guest information using our hotel management software
• Assist with check-in and check-out procedures as needed
• Maintain accurate records of all communications and transactions
• Support other front desk operations during peak times
• Ensure compliance with hotel policies and procedures at all times
• Participate in ongoing training to enhance guest service skills and knowledge

• Proven experience in a hospitality environment, preferably in a similar operator or front desk role
• Exceptional communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds
• Proficiency in hotel operations and management software
• Strong problem-solving skills and ability to handle challenging situations with tact and diplomacy
• Excellent multi-tasking abilities and attention to detail
• Basic computer literacy and familiarity with office software
• Flexibility to work various shifts, including nights, weekends, and holidays
• Bachelor’s degree in Hospitality Management or equivalent experience preferred
• Fluency in English required; knowledge of Arabic or other languages is a plus
• Ability to stand for extended periods and assist with light lifting when necessary
• Positive attitude and willingness to go above and beyond to ensure guest satisfaction