About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Your seaside gathering place in the Caribbean’s culinary capital. When you arrive in Anguilla, the stresses of everyday life are left far behind. Set along the island’s northwest shore, our Forbes Travel Guide Five-Star Resort is the perfect place to make memories with friends and family. Settle into one of our spacious accommodations – 80 percent with ocean views – and fill your days with water sports, relaxing pool time and exotic dining experiences.
About the role
The Guest Relations Assistant Manager will report to and assist the Director of Guest Relations. You will be responsible for supporting the Rooms Leadership team. You will respond to a wide variety of guest requests by accurately assessing the guest needs and desires and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. You will seek out opportunities for guest-centric experiences and assist in putting processes in place to ensure that these opportunities are executed. You will ensure that Four Seasons standards are met through team leadership, monitoring and assessing revenue opportunities for the hotel and assuring the financial goals of the department are met.
What you will do
1. Seeks out opportunities for guest-centric experiences in all outlets of the hotel
2. Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees
3. Measures results (challenges, successes, etc.) and communicates on a weekly basis to Guest Relations Manager
4. Ensures communications and follow-up on any problems, guest requests and / or special requirements,
5. Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
6. Responds to all guest requests in an accurate and timely manner.
7. Interaction with guest will be in person and by phone.
8. Review daily arrivals and departures to plan for the next day’s activities.
9. Coordinates arrivals, departures and guest preferences.
10. Blocks VIP and Repeat guest rooms for arrivals, ensure proper handling of Special Attention Guests, Return Guests, and Groups.
11. Is the point of contact of all repeat / special occasion and VIP guests from the pre-arrival to post stay.
What you bring
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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