Event Operations Manager

Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.

Event Operations Manager (Banquet Operations)
Reporting to the Director of Event Operations, this leadership position will help oversee the day-to-day execution of all events within the newly renovated Event space at the hotel, the executive boardroom on the Penthouse level and multiple off-site catering events throughout the year.

• Oversee the daily event operations in the hotel by adhering to established policies, procedures, and client Banquet Event Orders.
• Manage the service colleagues (Servers and Porters) and Event Operations Supervisors during your shift to ensure event execution at a luxury level.
• Support the development and enhancement of service standards by meticulously managing departmental Standard Operating Procedures and paying exceptional attention to detail.
• Strengthen the leadership abilities of Event Operations Supervisors, fostering skills in decision-making, performance management, function planning, process analysis, and building a sense of urgency and ownership.
• Foster effective communication and collaborative relationships with all Leaders, Colleagues, and Supervisors within the Event Operations Department.
• Evaluate procedures, policies, and operational methods regularly, recommending improvements as necessary.
• Contribute to the department’s financial success by monitoring productivity, revenue, and costs, and proactively implementing suitable programs or procedures.
• Coordinate with other Food and Beverage departments to ensure resource sharing and unified operations across the division.
• Ensure all departmental equipment, fixtures, and furniture are well-maintained and used safely.
• Promote a strong safety culture within the department, ensuring adherence to Health and Safety standards.
• Operate in compliance with the Collective Agreement, being well-versed in its articles and maintaining positive employee relations.
• Meet or exceed all targeted objectives related to our organizational pillars.

• Minimum of 1 year of experience as an Event Operations (Banquets) Manager, or 2+ years as an Assistant Event Operations (Banquets) Manager, ideally in a luxury hotel environment.
• Post-secondary degree in Hospitality or Food and Beverage Management is an asset.
• Highly organized, with the ability to manage multiple tasks simultaneously.
• Demonstrated skill in delegating tasks to team members and ensuring successful completion.
• Strong, proven leadership abilities and effective management skills.
• Experience in a unionized work environment is a definite asset.
• ProServe certification is required.
• First Aid certification is an asset.
• https://careers.accor.com/global/en/job/event-operations-manager-banquet-operations-in-fairmont-palliser-calgary-canada-jid-76490