Food & Beverage Reservation Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia’s 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Food & Beverage Reservation Supervisor
Full time

Position : Supervisor
Four Seasons Hotel Seoul

The Four Seasons Hotel Seoul is looking for a Food & Beverage Reservations Supervisor who shares a passion for excellence and who infuses enthusiasm into everything they do. We are looking for a candidate that is organized, driven, and who can communicate accurately and efficiently. This position reports to the F&B Reservations Manager.

Education

High school education or equivalent experience

Experience

1 to 2 year of experience in restaurant, food and beverage, call centre or equivalent experience is required

Desired Skills

• Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures
• Has a solid knowledge and understanding of F&B Operations, food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
• Is a good “judge” of people, quickly understands the environment and coaches others to improve long-term outcomes
• Has good business acumen, a strong work ethic and people-management and facilitation skills
• Has strong leadership and interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
• Has proven ability to manage multiple priorities with lean resources while delivering        high-quality results
• Has the ability to operate computer equipment and other food & beverage computer systems
• Is proactive, hands on and able to operate autonomously
• Requires reading, writing and oral proficiency in the English language
• Has a positive attitude with a generous and uplifting team approach
• Has the ability to anticipate and prioritize the needs of the guest proactively
• Is energetic and has a professional approach to his/her craft
• Is flexible with his/her schedule with the ability to work all shifts, weekends and holidays

Key Functions

• Processes reservations by mail, telephone, fax or central reservation systems referral
• Knows the restaurants’ occupancy status and all the promotion’s benefits
• Creates and maintains reservation records by date of arrival, outlets
• Communicates reservation information to the outlets
• Processes cancellations and modifications and promptly relays this information to the concerned outlets
• Processes advance deposits on reservations if needed
• Prepares the list of expected arrivals of VIPs and other reports
• Calls to confirm and clear waitlisted reservations
• Runs appropriate reports checking for special requests, informing Guest Relations Manager of any special attention
• Tracks future PDRs availabilities based on reservations
• Helps develop PDRs revenue and occupancy forecasts
• Prepares expected VIPs arrival list for the outlets
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date
• Maintains a clean and neat appearance at work at all times
• Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees
• Gets information about areas of interest in order to target more clients in par
• https://careers.fourseasons.com/us/en/job/REQ10364598/Food-Beverage-Reservation-Supervisor