Overnight Communications Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located at the entrance of Georgetown, steps from world-leading institutions and historic monuments, the hotel is located at the crossroads of DC’s social and political hubs. Four Seasons Hotel Washington, DC is a timeless luxury experience where the tenured staff leverage a legacy of intuitive hospitality for high-profile guests, including global leaders and captains of industry. Discover modern luxuries at one of the top private fitness clubs and spas in DC and a culinary destination with Michelin-starred chef Michael Mina.

Here Are Some Of The Benefits Our Four Seasons Employees Enjoy;

• Medical & Vision Insurance – 95% Covered! Dental Insurance – 100% Covered & Pet Insurance!
• Complimentary Life insurance
• Short Term Disability Insurance
• Paid Holidays, Sick, and Vacation Time
• 401K Retirement Plan
• Exciting Training and Development Opportunities
• Continual Personal Education Reimbursement Programs
• Complimentary Employee Meals
• COMPLIMENTARY room nights at Four Seasons Hotels around the world
• And much more!

The Opportunity:

The Four Seasons, Washington D.C. is currently looking for a naturally welcoming and helpful overnight Communication Agent to join our Guest Services team. The Communication Agent will be responsible for answering and directing phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Who We Look For:

• Comfortable safeguarding confidential information.
• Preferred experience in a luxury hotel in Front Office, Concierge or Reservations.
• Ability to remain calm during challenging situations.
• Ability to multi-task in a high volume and demanding environment.
• Strong problem solving skills, ability to handle difficult situations and guests.
• Strong computer skills.
• Reading, writing and oral proficiency in the English language.
• Strong communication and interpersonal skills that is friendly and helpful in disposition.
• Proficient in English (speaking, reading, writing).
• Excellent interpersonal, verbal, and written communication skills.
• Proficient with Microsoft Office Suite or related software.
• Must be flexible with their schedule – Able to work weekdays, weekends, holidays, overtime, and evening/overnights if needed. ​

Compensation:

https://careers.fourseasons.com/us/en/job/REQ10365508/Overnight-Communications-Agent