Night Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region’s tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.

Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Opportunity:

Four Seasons Hotel Silicon Valley is currently looking for a Night Manager.

Essential function of the job:

Responsibilities and essential job functions include but are not limited to the following:

• Acting as manager on duty for the Hotel during the overnight shift; overseeing all overnight staff, managing the front drive, guest related resolutions, problem-solving, special requests and any other inquiries that may arise
• Ensure all employees perform assigned tasks and coordinate Front Office communication with other departments
• Keep overnight staff informed of nightly activities, group and VIP arrivals and in-house as well as special requests
• Handle any emergencies or incidents that arise during the overnight shift
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available
• Maintain accurate records of all incidents and communicate any issues to the appropriate parties
• Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures
• Perform night audit, ensuring accuracy and completion on time
• Deliver any financial reports as required
• Ensure timely compilation Front Office report and Morning Operational Meeting Presentation
• Generate and upload the daily and weekly reports
• Complete and verify all audit paperwork and shift reports
• Monitor inventory and restock supplies as needed
• Required to conduct a formal pass on to the relieving manager in the morning and assist with Morning Meeting when needed
• Assist in conducting performance evaluations and disciplines staff when needed
• Other duties /projects as assigned

Qualifications and Skills:

• 2-3 years of luxury hotel experience in a supervisory or management role of Front Office or Rooms Division
• Must be flexible with schedule – Able to work weekdays, weekends, and holidays
• Requires reading, writing and oral proficiency in the English language
• Must provide work authorization document – proof of eligibility to work in the United States of America

What to Expect:

https://careers.fourseasons.com/us/en/job/REQ10365538/Night-Manager