Additional Information: This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
The Dual Property Front Office Manager is responsible for the overall leadership, strategic direction, and efficient operation of the Front Desk, Guest Services, and related guest-facing functions at both Element Doral and Aloft Doral. This role ensures exceptional guest satisfaction, operational excellence, and Marriott brand compliance across two distinct lifestyle properties.
Key Responsibilities
– Operational Leadership
– Oversee daily Front Office operations for both properties, ensuring seamless guest service delivery.
– Maintain lobby presence during peak hours to support staff and engage guests.
– Manage scheduling and staffing for both hotels based on business needs.
– Monitor room inventory, rate strategies, and forecasts in coordination with Revenue Management.
– Uphold all Marriott brand standards, SOPs, and quality assurance requirements.
Guest Service & Satisfaction
– Handle VIP arrivals, elite guest experiences, and special requests with personalized attention.
– Lead guest recovery efforts and ensure timely follow-up through GXP and internal communication channels.
– Drive a strong guest-service culture through coaching, recognition, and accountability.
Team Management & Development
– Recruit, hire, train, and develop all Front Desk, Guest Services, and Night Audit staff across both locations.
– Conduct regular performance evaluations, deliver feedback, and create development plans.
– Foster a positive and productive work environment that encourages teamwork and growth.
Financial & Administrative Duties
– Manage departmental budgets, payroll, and labor costs efficiently.
– Review expenses, approve invoices, and participate in monthly financial reviews.
– Oversee cash handling, credit card compliance, and daily financial procedures.
Safety, Security & Compliance
https://careers.marriott.com/front-office-manager/job/0AB5EBC474A364DF892559C42F2B6E47
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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