With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques.
What will I be doing?
As the Reservations Agent, you will be responsible for performing the following tasks to the highest standards:
• Complete Hilton University courses and pass the tests.
• Familiar with hotel product knowledge and activities.
• Maximize room sales and revenue for the hotel, prioritizing up-selling.
• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
• Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct.
• Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
• Always maintain a sales attitude, not losing any sales opportunity in the hotel.
• Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
https://jobs.hilton.com/apac/en/job/HOT0C5XN/Reservation-Agent-Hilton-Kuala-Lumpur
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to […]
A Valet Parking Attendant is responsible for greeting guests and transporting vehicles in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Valet Parking Attendant, you would be responsible for greeting guests and transporting vehicles in the hotel’s continuing effort to deliver outstanding guest service […]
The all-suite, Beach House Fort Lauderdale, A Hilton Resort is looking for their next Guest Service Agent to join their Guest Services team. The Beach House Fort Lauderdale, A Hilton Resort is three miles away from Las Olas Boulevard’s vibrant restaurants and shops, with Fort Lauderdale Airport less than seven miles away. Ideal Candidate will have at least one year of […]
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from […]
