Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing, guest services, front desk, or related professional area.
CORE WORK ACTIVITIES
Understanding Markets & Maximizing Revenue
• Identifies new reservations sales business to achieve personal and property revenue goals.
• Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Conducting Daily Reservations Sales Activities
• Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Tracks no-show reservations and processes charges.
• Manages wait list and prioritizes order of wait list contacts to be made.
• Prepares work and maintenance orders.
https://careers.marriott.com/assistant-manager-reservations/job/00974A32016C1DABD6AFBC756FD1B672
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event […]
Sarovar Hotels is looking for the below candidates for Ambrosia Sarovar Portico, Haridwar: 1. Duty Manager 2. GSA ( Front Office ) Candidates should be willing to relocate to Haridwar and should have relevant experience in concerned departments. Candidates are requested to mention their last salaries in the email application. Resumes are cordially invited at […]
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you […]
Descripción del empleo El hotel Ibis Budget Madrid Albasanz inaugurado en junio busca ampliar su plantilla de recepción. Si te gusta el mundo de los hoteles y quieres formar parte de un equipo dinámico, alegre, y colaborar en el desarrollo de este nuevo proyecto, esta es tu oportunidad. Requisitos Una personalidad enfocada en el servicio […]
