Night Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

New England charm in the heart of historic Boston. Located alongside the Victorian brownstone homes of the Back Bay neighbourhood, Four Seasons Hotel Boston is the ideal base for exploring “America’s Walking City,” with top attractions just steps away. Follow the Freedom Trail, shop the renowned boutiques of Newbury Street or simply relax in your newly renovated room overlooking the historic Public Garden, Beacon Hill and the gilded dome of the State House.

Join a diverse and talented team in Boston

We are seeking individuals who are warm, hospitable and start with the heart. The company’s guiding principle is the Golden Rule – do unto others, as you would have them do unto you. Candidates will have an opportunity to be a part of a cohesive and dynamic team with opportunities to build a successful career. We empower our employees to be themselves and become masters of their craft. At Four Seasons, we ensure that your employee experience is just as rewarding as our guest experience.

About The Role 

As the Night Manager you will support the overnight team in overseeing all aspects of the Hotel operations during the overnight shift. You will lead a diverse and dynamic team, ensuring that every guest receives warm, personalized service that reflects the Four Seasons standard of excellence. You will also act as the hotel’s primary duty manager, acting as the senior leader on property during your shift.

Salary Range: $75,000 – 83,077

Responsibilities include but are not limited to:

• Manage and support the overnight operations
• Foster a positive and engaging work environment, motivating the overnight team to deliver consistently exceptional service
• Ensure a seamless and personalized arrival and departure experience for all guests
• Review expected arrivals, verify VIP and special requests, pre-register guests, assign rooms, and confirm room availability
• Handle guest and employee concerns with professionalism, empathy, and sound judgment
• Perform the nightly hotel audit and review daily credit and balancing reports
• Prepare and distribute all required morning reports accurately and on time
• Ensure a smooth and thorough handover between the day and night operations
• Collaborate closely with Security, Engineering, and Housekeeping to fulfill guest requests, address maintenance issues, and proactively manage safety and security matters
• Uphold the hotel’s standards for health, safety, and security at all times
• Perform any other duties necessary to ensure the smooth operation of the hotel during the overnight period

Preferred Qualifications and Skills

• Minimum 1-2 years of experience in an assistant manager or manager role, ideally within a luxury hotel environment (Front Office, Rooms Division, or Guest Services)
• Strong leadership skills with the ability to coach, motivate, and develop a high-performing overnight team
• https://careers.fourseasons.com/us/en/job/REQ10365869/Night-Manager-Four-Seasons-Hotel-Boston