Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

Company Description

 

Ibis Budget Newcastle is looking for a Guest Service Agent to join this ever thriving and exciting environment. Ibis Budget Newcastle has 79 Rooms located on the corner of Thomas Street and Lake Road in the suburb of Wallsend, the hotel is a perfect one stop destination when traveling through to Sydney, Hunter Valley or as respite heading towards Brisbane. At Ibis Budget Newcastle our reception is our un-official director of first impressions! You lead with making every person feel welcome and create memorable experience, right from GO!

 

Job Description

 

  • Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
  • Be an advocate of ALL: Accor’s loyalty program to non members
  • Checking guests in and out Maintaining accurate guest accounts
  • Taking bookings, providing helpful information & entering reservations
  • Answering guests queries in a timely and efficient manner.
  • Addressing guest requests and handling guest complaints in a positive manner.
  • Liaise with inter departments to assist guest and advise of room moves
  • Roster includes working morning, afternoon, evening and overnight shifts

 

Qualifications

 

  • Previous hotel front office reception experience preferable
  • Professional telephone manner and exceptional customer service skills
  • Excellent communication, interpersonal and time management skills
  • A friendly and positive can-do attitude who enjoys working in a team
  • Previous experience Opera desirable not essential

 

Additional Information

 

What is in it for you:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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