Front Office Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Front Office Agent

Description for Internal Candidates

POSITION SUMMARY

 

The resource will be part of the Front Office department and will perform the following tasks:

  • Welcoming customers
  • Assigning rooms
  • Providing information or assistance to customers
  • Managing reservations
  • Receiving and handling customer complaints
  • Analyzing and identifying customer needs
  • Receiving and sorting phone calls
  • Filling out forms and documents
  • Contacting the various departments of the facility to meet customer needs
  • Managing payments and customer data in line with company policies
  • Managing guest complaints and needs

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

A fluent Knowledge of both Italian and English languages is required

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

 

 

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

https://careers.marriott.com/front-office-agent-sheraton-milan-san-siro/job/ACE9B9506D6C36CB6D0E51CDC04D76B2

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

AFOM

Job for: Locals
Vietnam

Guest Experience Executive

Job for: Locals

  Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete […]

India

FO Agent

Job for: Locals
Philippines

Guest Experience Expert

Job for: Locals

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do […]

Turkey

FO Spv

Job for: Locals
Philippines

Add Your Heading Text Here