Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Duty Manager

Company Description

 

The Savoy is one of the world’s most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

  • Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
  • HR in Hospitality Awards 2025:
    • 🏆 Excellence in Employee Experience
    • 🏆 HR Team of the Year
    • 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
  • Institute of Hospitality Awards 2025
    • 🏆 Talent Development Team of the Year

 

Job Description

 

Job Title: Duty Manager

Department: Front Office

Inspired and supported by: Front Office Manager

 

We are seeking for a motivated duty manager to join the front office team, responsible overseeing the guest experience, liaising between departments and handling challenging guests and situations.

 

Responsibilities:

  • Ensure that complaints are dealt with quickly and efficiency with discretion.
  • To log all operational incidents that may affect the business or have an impact on guest service in the Guest Recovery log and ensure appropriate follow-up on all incidents.
  • Liaise with all relevant departments to ensure exceptional guest service
  • Assist in managing and leading the reception team, including assisting with training requirements for the department
  • Support the reception team when necessary with check in and check out

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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