Duty Manager

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.
The Role

The Duty Manager oversees the day-to-day front-of-house hotel operations, ensuring a seamless guest experience across all departments during assigned shifts. As a key representative of Mandarin Oriental, the Duty Manager is responsible for maintaining exceptional service standards, handling guest concerns, and ensuring operational efficiency personalized guest experiences aligned with Mandarin Oriental’s legendary service standards.

Key Responsibilities

Pre-Opening Preparation

• Assist in developing and implementing front office policies, procedures, and service standards.

• Participate in recruitment, onboarding, and training of front office colleagues.

• Support system testing, room readiness checks, and operational dry runs, mock operations, and simulation exercises

https://careers.mandarinoriental.com/jobs/duty-manager-manilla-metro-manila-philippines