Executive Assistant to the Executive Office

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

SUMMARY

Perform day-to-day administrative functions of the Executive Office and insure an effective and efficient level of communication and coordination within the organization. Oversee common administrative functions that include correspondence, office telephone communications and responses. Establish and maintain general and specific office procedures, records, reservations, reports and logs. Coordinate the office to insure effectiveness and establish lines of communication with key managers to insure efficient flow of information.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain a consistently professional presence in the Executive office
• Assist with scheduling appointments and travel, answering phones, relaying messages for the GM and Dir of Rooms
• Provide direct support to the General Manager and Director of Rooms, including personal matters, managing work calendar, travel accommodation and events, producing correspondence and reports, and scheduling hotel meetings
• Communicate and coordinate with department leaders to collect data and information to prepare reports and presentations
• Coordinate the visits of VIP guests, ensuring they receive the highest level of service
• Serve as a principal source of information for the team and organize and implement administrative systems and procedures
• Handle highly confidential/private matters
• Assist with presentations for townhall, ownership and corporate
• Manage Trust You, TripAdvisor, Google, etc. responses.
• Resolve online and in-house guest complaints when needed
• Assist and keep a track of the LQA and Forbes internal audits
• Present action plans when needed
• Prepare the welcome letters for guests
• Pick up and deliver internal mail
• First hand contact with ownership, asset management, corporate and residents
• https://careers.accor.com/global/en/job/executive-assistant-to-the-executive-office-in-fairmont-century-plaza-los-angeles-united-states-jid-78769