Conference Services Manager

Our Mindset / Who we are 

• We believe in performance, agility, innovation, fun, collective intelligence, and empowerment.
• We take great pride in celebrating successes, yet we do also accept to fail so we can bounce back even stronger.
• We are empowered and fully accountable. Everyone is encouraged to take ownership, make decisions and drive impact.
• We act as One team. Global, Regions and Hotels build and drive our commercial and marketing strategy together, support each other and grow collectively. We learn from each other, we win collectively.

The Conference Services Manager is responsible for being proactive and service-driven Events Manager to oversee groups and catering-only functions of all sizes. This role is ideal for someone who excels in managing events with a high-touch, detail-oriented approach. You will act as the main point of contact for clients, coordinating logistics to ensure successful and seamless event execution.

RESPONSIBILITIES AND JOB DUTIES: 

• Adheres to all standards, policies, and procedures.
• Manages group room blocks and meeting space of all sizes.
• Manages customer budgets to maximize revenue & profitability to meet customer needs.
• Manage hotel reservations for assigned groups of all sizes.
• Up-sells products and services throughout the event process.
• Oversees customer experiences from file turnover through the post event phase.
• Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
• Celebrate successes and publicly recognizes the contributions of colleagues
• Participate in customer site inspections and assist with the sales process when necessary.
• Take ownership of revenue forecasting accuracy by managing daily pickup, pace reports, daily revenue reports, and identifying any errors, uplift and/or risks.
• Take ownership of floor plan management by developing, maintaining, and optimizing floor plan templates for various event layouts, collaborating with Banquets, AV, and Operations teams to ensure feasibility, compliance, and efficiency.
• Ensure accurate and timely closing of banquet revenue by verifying banquet checks, reviewing Daily Report, reconciling event charges, and finalizing revenue in Salesforce.
• Ensure all event components (e.g., food, AV, décor, etc.) are on time and executed to the client’s satisfaction.
• Act as the primary point of contact for vendors, clients, and attendees during the event.
• Troubleshooting issues and ensuring any problems are resolved promptly.
• Play a key role in mentoring, developing, and training the Events Executive, Events Manager and Events Coordinator, providing hands-on guidance to support their professional growth and performance.
• Identifies operational challenges associated with group and works with the property staff and customers to solve these challenges and/or develop alternative solutions.
• https://careers.accor.com/global/en/job/conference-services-manager-in-sofitel-new-york-new-york-united-states-jid-78765