Reservations Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.

ESSENTIAL FUNCTIONS:
1. Direct reservations activities of the lodge to achieve budgeted goals; understanding and applying
the principles of occupancy and rate to achieve maximum yield.
2. Revenue management functions as would be required at the Lodge based around existing
business trends, business segmentation & technology on property etc
3. The ability to assume responsibility for the execution of the Reservation Department’s policies
and procedures and manage the daily operation.
4. To maintain maximum occupancy within the lodge, avoiding overbooked situations and
maintaining the correct guest mix.
5. To allocate duties and delegate work within the department continuously monitoring the
progress and ensuring that all work is kept up to date.
6. Keep immediate supervisor promptly and fully informed of all problems or unusual matters of
significance so prompt and corrective action can be taken as appropriate.
7. To deal with any complaints in the area of his or her responsibility, to investigate all pertinent
details, to report findings to management and to take the necessary steps to avoid a reoccurrence.
8. To check each day’s arrival list one week in advance to ensure all reservations are secure and
reconfirm where necessary. To check them again two days in advance to ensure, reconfirm
where necessary and ensure all are properly filed.
9. The ability to control all villa reservations in conjunction with the Front Office Manager and
ensure special handling of top corporate clients, VIPs, and return guests.
10. To control the free sale of all reservations to the Lodge’s best advantage regarding the amount of
reservations that are commissionable.
11. To work closely with the Sales and Marketing Department to coordinate and control the number
of group bookings, handle group bookings, maintain files, trace cut off dates, follow up on special
instructions, and assist with and oversee groups.
12. To identify and be aware of all major events throughout the coming year which may affect any
new projects or changes within the lodge and communicate them to WRO, Sales Representatives
and Reservations staff.
13. To attend all departmental meetings, to chair the Reservations Meeting on a monthly basis and
to hold additional briefings as required.
14. The ability to prepare and distribute occupancy and revenue forecasts and keep all department
heads well informed of any unexpected changes in levels of business.
15. To work closely with the Front Office Manager in connection with future availability, budgets and
weekly forecasts.
16. Develop demand trend tables and charts by market segment to support forecast projections.
17. Initiate performance measurements and regular revenue related analysis. Maintain forecast
reliability by constantly measuring accuracy.

https://careers.fourseasons.com/us/en/job/REQ10366978/Reservations-Manager