Assistant Outlets Manager

The Assistant Outlets Manager is responsible for managing operations and leading the team in our new restaurant, Frenchy Bar et Brasserie. Working closely with the Director of Restaurants, you are passionate about providing a best-in-class dining experience for our guests and members.

What will I be doing?

As an Assistant Outlets Manager, you will oversee both the Restaurant and Room Service operations to deliver a smooth, efficient, and exceptional guest and member experience. Here are the key responsibilities you will be performing to the highest standards:

• Oversee day-to-day operations of Frenchy Bar et Brasserie ensuring all stations, levels of service, and guest experience are at the level of standard required
• Manage, support, and train the team towards exceptional levels of customer service
• Ensure high levels of communication are maintained between outlets and other departments throughout the hotel
• Manage guest queries in a timely and efficient manner
• Recruit, train, and develop team members
• Foster a culture of teamwork, recognition, and hospitality mindset
• Ensure cash handling procedures are followed at all times
• Conduct pre-shift briefings and identify opportunities to optimize sales
• Assist in carrying out annual and mid-year appraisals with team members under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Be aware of trends and propose ideas to build the range and quality of Food & Beverage offered throughout the outlets
• Assist with schedules, budgets, and upholding policies and procedures
• Comply with security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for? 

Assistant Outlets Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

https://jobs.hilton.com/apac/en/job/HOT0C6UW/Assistant-Outlets-Manager