Additional Information: This hotel is owned and operated by an independent franchisee, Chica Linda. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description:
•Ensure seamless service levels, including hiring and training crew.
•Rostering.
•Reservations management.
•Ensure restaurants have the correct “vibe” at all times; ensuring the sound, light, look of everything, including staff look/uniform/attitude reflects the brand.
•Ensure Marriott L&D and Lobster Inc training is assigned and completed constantly (learning never stops).
•Create, update and maintain all SOPs.
•Personally and frequently verify that the guests receiving the best possible service; respond to all Tripadvisor comments within 24 hours and all Marriott CFS alerts within 12 hours.
•Prepare and confirm all meeting/group proposals and contracts.
•Manage all aspects of F&B Operations, including, restaurant service operations (breakfast, lunch, executive lounge, dinner, Bar, Events); communication with culinary team; rosters across hotels, etc.
•Assist in maintaining strong team performance by regularly reviewing KPI’s and goals against performance and realigning strategies according to results; perform performance reviews per schedule.
•Entertaining guests in a consistent, professional and positive attitude.
•Maintain high standards of sanitation and cleanliness per Singapore Government and Marriott Standards.
•Maintain and renew all needed licenses.
•Plan, control and ensure execution of all maintenance work, including logging in GXP and recording methodology.
•Monitor the quality and quantity of all food and beverage items served; inventory management and reporting routinely.
•Any other duties / tasks as requested by management.
•Flexibility to work at any of the Garcha Group Hotels.
Job Qualifications:
•At least 5 year(s) of working experience in the position
• Experience or knowledge of hotel management is essential
