SG HIEX Welland Inc. is proud to be part of the IHG franchise family. We are excited to introduce our first IHG property within the portfolio, the award-winning Holiday Inn & Suites Welland. Located just minutes from Niagara Falls and the region’s renowned wineries, our hotel offers a uniquely serene setting where guests can enjoy views of open fields, a peaceful pond, and local wildlife right from the breakfast area. We are seeking career-minded individuals who share our passion for genuine hospitality. Our commitment is to consistently exceed guest expectations through exceptional service, unmatched cleanliness, and memorable experiences. A “perfect stay” isn’t just our standard, it’s what we strive to deliver every day. We take pride in supporting our team and creating an environment where service excellence is more than a goal; it’s our culture. If you are dedicated, guest-focused, and excited to build a rewarding career in this truly unique industry, we would be happy to welcome you to our team.
Position Summary
Accomplished Front Desk Manager with experience overseeing hotel operations, leading diverse teams, and delivering exceptional guest experiences. Proven ability to manage cross-departmental functions, implement operational improvements, and maintain strict compliance with IHG brand standards, health and safety regulations, and corporate policies. Dedicated and results-driven professional with proven expertise in hotel operations, team leadership, revenue optimization, and guest satisfaction. Skilled in coordinating multi-departmental activities, managing corporate and leisure guest needs, and implementing effective process improvements. Committed to upholding IHG brand integrity, ensuring safety compliance, and fostering a positive and efficient workplace. Recognized for maintaining high service standards, enhancing operational performance, and contributing to strong financial and guest satisfaction outcomes Demonstrates strong skills in strategic planning, customer service excellence, and staff development within the hospitality industry.
Main Duties and Responsibilities
Operational Leadership
· Lead and oversee daily hotel operations to ensure efficient performance across the front office, housekeeping, food & beverage, and support departments.
· Monitor operational metrics, identify areas for improvement, and implement corrective measures to enhance service quality and overall efficiency.
· Ensure full adherence to IHG brand standards, corporate protocols, and local health and safety regulations.
· Implement revenue optimization strategies, analyze occupancy and rate trends, and prepare financial and operational reports for senior management.
Guest Experience and Service Excellence
· Establish and maintain high service standards, promptly addressing guest concerns to ensure satisfaction, loyalty, and repeat business.
· Promote and enroll guests into the IHG One Rewards program, providing personalized service to strengthen loyalty and brand engagement.
· Manage and analyze guest arrival and post-stay surveys to identify service gaps and implement effective solutions to improve guest experience.
· Lead service excellence initiatives focused on enhancing guest feedback scores and overall hotel ratings.
Staff Leadership and Development
· Recruit, onboard, train, and mentor employees while fostering a culture of teamwork, accountability, and continuous improvement.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, […]
We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to […]
Incorpórese a Crowne Plaza, una de las marcas hoteleras premium más grandes y apreciadas del mundo. Con más de 400 hoteles en diversas ubicaciones globalmente, Crowne Plaza es el sitio perfecto para conectarse por negocios, placer o una combinación de ambos. Hemos diseñado nuestros espacios cuidadosamente para alentar, apoyar y celebrar excelentes conexiones. También nos […]
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of […]
The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience. Job Description Interact with guests on a daily basis and assist […]
