Réceptionniste

MANDARIN ORIENTAL PARIS is looking for a Receptionist to join our Front office Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Paris embodies the spirit of the Paris of today and tomorrow. This oasis of tranquillity vibrates to the rhythm of fashion and artistic creation, sublimated by the legendary service of the Mandarin Oriental group. The hotel boasts 135 rooms, Restaurant Le Camélia, Bar 8 and one of the most beautiful and extensive Spas in Paris.

About the job

Based at the Mandarin Oriental Paris within the Front office Department in Paris, the receptionist meets and exceeds guest expectations by providing efficient and courteous front desk service in accordance with the Legendary Quality Experiences program. The mission of this position is to constantly keep the guest’s perspective in mind and carry out the mission of the accommodation department.

As Receptionist, you will be responsible for the following duties:

• Warmly welcome guests upon arrival, ensuring an exceptional experience from the moment they enter the hotel.
• Manage check-ins, and check-outs, ensuring a smooth and efficient process.
• Respond to guest inquiries professionally, providing information about hotel services and recommending local activities.
• Coordinate with other departments (concierge, room service, dining) to meet guest needs in a personalized and efficient manner.
• Ensure rooms are ready for guest arrivals by closely working with housekeeping and maintenance teams.
• Resolve guest complaints or issues promptly with discretion and courtesy, ensuring satisfaction.
• Perform billing operations, manage payments, and ensure transactions are accurately recorded.
• Maintain a clean and organized reception area while ensuring the safety and security of guests and staff.

Ensure luxury service standards are upheld, paying close attention to detail and quality of Mandarin Oriental standards.

As Receptionist, we expect from you: 

• Availability for night shifts
• Successful experience in a similar position in an establishment of the same category
• Organized, rigorous and discreet
• Excellent presentation
• Initiative and availability
• Excellent interpersonal skills and a taste for customer contact
• Fluent in English
• Fluency in a 3rd language appreciated (Mandarin, Arabic, Russian)

Our commitment to you

https://careers.mandarinoriental.com/jobs/receptionniste-paris-ile-de-france-france-e5fce925-fbf1-4be0-af39-8f2a8e698256