Sales Coordinator

Additional Information: This hotel is owned and operated by an independent franchisee, Princess K Investments. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY:

The Karol Hotel is a boutique hotel located in the Feather Sound area of Clearwater, FL, convenient to the beaches, St Pete, and Tampa.  The Karol features 123 rooms and suites, and features Katch Restaurant and Vantage Rooftop Bar, along with ballrooms and conference rooms to host events.  The Karol Hotel is part of Marriott’s Tribute Portfolio.

The Sales Coordinator at The Karol Hotel will assist the sales team in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team as well as light selling and event detailing duties to small special groups and functions.  This position requires prior experience with Marriott, as well as Marriott’s CI/TY and Lightspeed software.

PRIMARY RESPONSIBILITIES:

– Process and distribute event orders, banquet checks, revisions, guarantees, event reports, group resumes and Daily Event Sheets for the Events Team.
– Answer phones for sales/catering staff.  Respond to incoming inquiry calls and ensure all inquiries are dealt with accurately, timely and in a professional manner.
– Qualify all new sales leads and enter in this information using sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
– Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
– Assist managers on creative projects including proposals, direct mail pieces, invitations, flyers, special events, etc.
– Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
– Maintain timely and effective paper flow and communication within department and to other departments.
– Work with Events Team on detailing upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
– Site inspections for the department as needed including meeting with walk-ins.
– Enters all group leads, builds opportunities and quotes in CI/TY.
– Monitor/Ordering of office supplies and sales collateral to ensure we are always stocked with full banquet menus packets, wedding packages, collateral, supplies and promotional items.
– Organize in-house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
– Perform other reasonable job duties as requested by the General Manager and Director of Sales.

HOSPITALITY/CONDUCT REQUIREMENTS:

Knowledgeable of and follow the company’s mission statement and values. Understand who our guests are and how we service our guests, demonstrate professionalism, take ownership and ensure guest satisfaction. Advance Marriott’s Art of Brilliant Hosting. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform.  Always comply with Marriott and The Karol Hotel standards and regulations to encourage safe and efficient hotel operations.

POSITION REQUIREMENTS:

https://careers.marriott.com/sales-coordinator/job/3FA4605D862737C6EAE65F35D8A2A125