With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Senior Events Manager is responsible for the successful handling of groups, maximizing business opportunities, ensuring effective communication with clients and efficient coordination with departments concerned, under the general guidance and supervision of the Director of Events
What will I be doing?
As the Senior Events Manager, you will be responsible for performing the following tasks to the highest standards:
• Be familiar with hotel product knowledge and related activities.
• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
• Complete sales targets and related tasks set by the hotel.
• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
• Provide advice and support to the Sales team when business needs are received, turning customer needs into confirmed business.
• Prepare plans / contracts for clients in a timely manner when business needs are received from the Sales Manager.
• Negotiate final details with clients and give professional advice on event planning and layout.
• Seize every opportunity to maximize sales and customer satisfaction.
• Ensure effective communication with customers and hotel departments.
• Distribute team information to all hotel departments in a timely manner, for example, handing out banquet notices, team summaries, and preparing for event coordination meetings.
• Communicate and coordinate with all departments when meeting organizer needs or needs that require urgent assistance, promptly.
• Provide event organizers and their customers with satisfactory service during the event / team stay.
• Review banquet operations and work with all departments to ensure customer needs and hotel commitments are in place.
• Check the accuracy of daily bill entries in a timely manner with the Events Manager to ensure accuracy.
• Promptly calibrate general bills and invoices, preparing and invoicing the receivables to the organizer to ensure all payment arrive on time.
• Follow-up on meetings and events with relevant Sales Managers, such as sending thank you notes and meeting tracking questionnaires.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
bout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners […]
