Company Description
Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!
Job Description
As our next Night Team Member, you will:
- Welcome late arrivals and farewell early departures with a warm and friendly attitude.
- Carry out the Night Audit.
- Prepare and distribute relevant reports to internal departments.
- Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded.
- Support hotel operations and assist other departments in preparing for the next day.
- Provide food and beverage service during the night shift.
- Ensure the safety and security of all guests while assisting with hotel operations.
- Respond promptly to guest requests and resolve any issues efficiently.
- Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
- Follow the hotel’s fire safety procedures and assist with emergency situations when needed.
- Be the face of Ibis, consistently conveying a positive and professional image.
Qualifications
What Are We Looking For?
- A friendly, guest-focused personality with a passion for hospitality.
- Ability to use Property Management System software such as OPERA Cloud
- Competency with Microsoft Office including Word and Excel
- Experience in hospitality is preferred but not required.
- Ability to work independently and manage night shifts responsibly.
- Strong communication skills and a problem-solving mindset.
- Availability to work night shifts (10:45PM – 7:00 AM) and weekends.
- Attention to detail and accuracy
- Understanding of hotel and financial security procedures as well as guest confidentiality
- https://careers.accor.com/global/en/job/night-team-member-in-ibis-cambridge-central-station-cambridge-united-ki-jid-82628
