Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A southern California escape that embodies wellbeing. Set at the foothills of the Santa Monica Mountains between Malibu’s sunny beaches and Santa Barbara’s famous vines, our relaxed yet refined California hotel offers a family-friendly atmosphere and is home to the Center for Health & Wellbeing, a luxury destination for wellness. Come and redefine what it means to reinvigorate.

About the role

Four Seasons Hotel Westlake Village is seeking a Travel Industry Sales Manager responsible for generating non-negotiated transient business through strategic prospecting, direct sales efforts, and relationship building with key travel industry partners. This role actively solicits and secures business through in-person sales calls, tradeshows, networking, and digital outreach, working closely with the Sales and Marketing team to meet budgeted revenue goals and maximize RevPAR. The ideal candidate demonstrates strong independent judgment, accountability for achieving sales targets, and a passion for representing the Four Seasons brand while driving resort awareness and overall hotel success.

What you bring:

• Actively solicit, negotiate, and manage travel agent, wholesale, and transient accounts to drive room nights, RevPAR, and achievement of monthly and annual revenue goals.
• Identify, develop, and execute strategic account plans for key travel agencies and target accounts while protecting Golden Selling Hours and prioritizing active selling and business development.
• Leverage company sales tools, systems, and programs (including Opera, TravelClick, BI tools, and Four Seasons sales platforms) to prospect, secure, and manage assigned market segments.
• Build strong client relationships through sales calls, site inspections, FAM trips, in-house client visits, and participation in industry and local networking organizations.
• Collaborate cross-functionally with catering, group sales, and marketing teams to cross-sell opportunities, support promotions, and maximize overall business potential.
• Maintain accurate sales administration and reporting, including CRM hygiene, account documentation, correspondence, monthly recaps, action plans, and contribution to the annual marketing plan.
• Represent Four Seasons Hotel Westlake Village as a brand ambassador by demonstrating professionalism, service excellence, strong communication skills, and flexibility in a fast-paced, guest-focused environment.

What you bring

• Luxury hotel Sales preferred (minimum of 3 years) or 3 – 5 operational hotel experience Proven sales track record a plus.
• College Degree – 4 years or equivalent experience.
• Excellent reading, writing, and oral proficiency in English.
• Computer skills and knowledge, including but not limited to Excel, Word, PowerPoint, Golden Sales & Catering, IDeaS, TravelClick, and Opera.
• Successful candidate must possess legal work authorization in the United States

What we offer

• Salary Range: $95,000- $105,000
• https://careers.fourseasons.com/us/en/job/REQ10366942/Travel-Industry-Sales-Manager