Waiter/Waitress

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions – Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary

The Speciality Waiter/Waitress provides exceptional service in a specialized dining environment, where the focus is on a particular cuisine, type of service, or guest experience. This role requires extensive knowledge of the menu, specialized dishes, beverages, and potentially the art of pairing wines or cocktails. A Specialty Waiter/Waitress must be well-versed in the finer details of the dining experience and be able to offer expert recommendations, handle special requests, and ensure a memorable experience for guests.

Responsibilities

• Greet guests warmly and professionally, offering them a personalized dining experience based on the restaurant’s specialty or theme (e.g., fine dining, molecular gastronomy, seafood, vegan cuisine, wine-focused menus, etc.).
• Engage with guests to understand their preferences and provide tailored menu recommendations, including specialty dishes, drinks, and wine or beverage pairings.
• Answer detailed questions about the menu, ingredients, preparation methods, dietary restrictions, and allergens with expertise.
• Provide a high level of service, ensuring guests feel valued and their dining experience is exceptional from start to finish.
• Ensure that guests are comfortable, checking on their satisfaction throughout their meal, and addressing any concerns promptly and professionally.
• Possess in-depth knowledge of the restaurant’s specialized menu, including preparation methods, unique ingredients, and the story behind certain dishes or beverages.
• Be able to recommend wine, cocktail, or non-alcoholic drink pairings based on the menu items, or offer advice on specific dietary needs (e.g., gluten-free, vegan, low-sodium).
• Keep updated with any seasonal menu changes, new specialty dishes, or drinks, and communicate these to guests.
• Explain the preparation or presentation of unique dishes and beverages, sharing insights to enhance the dining experience.
• Take accurate orders from guests and enter them into the POS system with precision, ensuring the kitchen and bar are aware of any special requests or dietary restrictions.
• https://careers.accor.com/global/en/job/waiter-waitress-in-banyan-tree-dubai-dubai-united-arab-emirates-jid-83116