Resort Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Four Seasons Langkawi Resort, Voted the #1 Resort in Malaysia by Condé Nast Readers’ Choice Awards 2020, it’s Flanked by a tropical rainforest, limestone cliffs and the emerald waters of the Andaman Sea, the natural beauty on our Island of Legends is as dramatic as it is serene. Tucked away within an UNESCO World Geopark, our Resort’s Malay-style pavilions and villas offer both quiet, romantic havens for lovebirds as well as versatile family-oriented retreats.

About the role

Oversees Front Office operations and serves as the Manager on Duty in the absence of senior leadership. Supervises team members responsible for guest arrival and departure processes, and also actively participates in these duties. This includes greeting and registering guests, explaining accommodation details, verifying payment methods, and handling check-outs while reviewing and clarifying billing statements. Responds promptly and professionally to a wide range of guest requests by accurately understanding their needs and offering personalized recommendations to enhance their experience, all in alignment with Four Seasons’ service standards.

What you will do

• Oversees all Front Office operations, including Reception, Concierge, TSC, Guest Experience, and Bell teams. Responsible for staff training, scheduling, and performance development to ensure a seamless and efficient operation.
• Works closely with the Sales and Catering departments to manage guest arrivals, departures, and billing arrangements. Ensures room blocks are accurately allocated and discrepancies are promptly resolved. Reviews daily arrivals to guarantee personalized handling of VIPs, returning guests, and group bookings.
• Enhances guest interaction by maximizes guest engagement by personally welcoming and bidding farewell to guests during arrivals and departures. Proactively connects with guests in hotel outlets during breakfast, lunch, or dinner to elevate the overall guest experience.
• Ensures financial and credit compliance by maintain strict adherence to all financial and credit control procedures. Works with the Front Desk Manager and/or Credit Manager to address credit issues. Reviews and approves paid-outs, rebates, petty cash, and direct billings. Audits cashier transactions at the end of each shift to ensure accuracy and appropriate authorization.
• Assumes full responsibility for guest and employee well-being, safety, and satisfaction in the absence of senior leadership. Responds promptly and effectively to all emergencies or security situations, taking decisive action to uphold guest service and safety standards.
• https://careers.fourseasons.com/us/en/job/REQ10370336/Resort-Assistant-Manager