JOB SUMMARY
Responsible for the sales leadership and daily operations of the Destination Services Department. The duties include but are not limited to identifying new revenue opportunities, achieving team sales targets, writing proposals, group sales coordination, program development, budget management, sales forecasts, labor management, hiring and supervision of staff, purchasing of supplies, and liaising with other departments including, but not limited to the Executive Team, Corporate Office, Sales and Events Team.
This role requires a strong blend of luxury hospitality sales expertise as well as operational understanding. Handles all aspects of a client’s program (e.g., transportation from airport) and all off property events. Coordinates vendor’s participation and prepares informational packets. Reviews client contracts and discusses details with department’s sales managers. Provides inter-department communication (e.g., guest services, catering, and accounting). Utilizes interpersonal and communication skills to influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Develops specific goals and plans to prioritize, organize, and accomplish your work.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; minimum 2 years of experience in Destination Services Sales Role with at least 1 year in supervisory role; Guest services or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major, minimum 2 years of experience in Destination Services Sales Role with at least 1 year in supervisory role; Guest services or related professional area.
CORE WORK ACTIVITIES
Managing Day to Day Activities
• Implements the customer recognition/service program, communicating and verifying the process.
• Planning and management of annual departmental budget
• Reviews client contracts and discusses details with department’s sales manager.
• Orders and reconfirms vendors involved in programs.
• Staffs events and orders transportation.
• Obtains manifests and schedules vehicles for airport moves.
• Verifies all aspects of the program with the client.
• Monitors functions off-property.
• Conducts client site inspections when requested.
• Provides inter-department communication (e.g., guest services, catering and accounting).
• Assists program coordinators with their program details if applicable.
• Obtains client guarantees.
• Updates arrival/departure manifests.
• Dispatches tours and coordinates airport arrivals/departures.
• Reviews and approves all vendor invoices.
• Completes client billing recaps and invoices with help from administrative coordinator.
• Monitors client deposits and signing of client contracts.
• Coordinates departure notices with client and bell captain.
• Prepares field staff information packets during program operation.
• Manages and operates optional tour sign-ups.
• Initiates client follow up letters and evaluation forms with help from administrative assistant.
• Monitors field staff that work in the Destinations area.
• Coordinates field staff uniforms, name tags and training.
• Organizes annual field staff meeting.
• Provides on-going quality control of all vendors and staff that support the department.
Supporting Management of Teams
• Utilizes interpersonal and communication skills to influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Understands associate positions well enough to perform duties in associates’ absence.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
https://careers.marriott.com/mgr-destination-services/job/D22014B8518AC9CCFF82B974FC2E064F
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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