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Reservations Manager
Create and implement SOPs for the Reservations Department. Ensure that all reservations brand standard for Sofitel are implemented. Update availability and rate charts on TARS and other booking systems. To regulary coordinate with events and Sales Team for all group reservations.

What is in it for you:
Sofitel Mumbai BKC
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing:
Consistently offer exceptional, friendly and engaging service
Ensure the best selection for the guest and ensure revenue is maximized through up-selling
Recommend property facilities and assist guests with information and special requests
Book room reservation requests, enter rooming lists, and update accurate information in the system

Your experience and skills include:
Guest focused personality is essential

Additional information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Additional information

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus