F&B Service Expert

POSITION SUMMARY

Server
(F&B ServiceExpert)

Food and beverage enthusiast who really enjoys making guests feel at home and talking guests through menus. This role requires the ability to know the finest details of the menu and to share this expertise with guests and answer any menu questions. Food and Beverage Server allows guests to experience warm greetings, flawless table settings, precise food and beverage service, and friendly engaging demeanor through their experience, providing each guest with a dining experience that will be remembered long after their stay. 

Communicate with the kitchen regarding menu questions, and product availability. Be knowledge in dietary restrictions and allergies. Diligently communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.  Check in with guests throughout their experience to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items etc. Present physical and accurate check to guest and process payment.

A motivated individual with a pleasant personality to execute flawless service and support the Food and Beverage Department in all areas and phases of the operation to ensure consistent and high level service throughout pre-dining and post dining phases of restaurant events and activities.  The positon is responsible for answering questions on menu selections, preparing all restaurant dining and event documentation, restaurant reservations, and coordinating with group sales and/or catering sales, hotel departments, and guests, additional meal requirements, allergies, dietary needs, and special requests.  Communicates to the Food and Beverage and Culinary teams the relevant information and record transaction in MICROS or in Opera as is appropriate.  Support the Food & Beverage Outlets and Banquets by setting up and breaking down designated function rooms and event space to group’s requirements in accordance with hotel standards.  Providing a warm welcome to guests, advising them of menu options and answering questions about products & services where necessary. Preparing and monitor the Food and Beverage Outlet for service and guest comfort.

The ideal candidate will have:

• 2-3 year’s previous food and beverage serving experience required
• Must be customer and team oriented
• Ability to multi-task and work in a fast pace environment
• Serve food and beverages to guests making recommendations if needed
• Excellent guest service skills and communication skills (English required)
• Must be able to work flexible working hours, weekends and holidays
• Demonstrates knowledge and proficiency of all applicable  food & beverage laws and regulations
• Demonstrate Excellent knowledge of Food & Beverage especially meats & Wine knowledge
• Hospitality Graduate or Certified Service Professional required.
• Experience with working with POS system (Oracle Hospitality Symphony desirable)
• https://careers.marriott.com/f-b-service-expert-server-silver-palm/job/23EC222FDDA7E1AAD30078E6B99755F3