Front Desk Supervisor

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

This role is about more than overseeing a shift, it’s about presence, leadership, and connection. As a Front Desk Supervisor, you ensure every guest interaction is seamless, genuine, and memorable.

You lead the Front Desk team with warmth, confidence, and professionalism. You safeguard our service rituals, support the flow of the lobby, and step in with empathy and creativity when challenges arise. Through real-time coaching and example, you elevate both individual performance and the overall guest experience.

Start Date: May 2026
Contract Type: Full-Time
Pay Rate: $23 per hour

Key Responsibilities 

Guest Experience & Service Leadership 

• Lead Front Desk operations, ensuring smooth, polished, and welcoming arrival and departure experiences.
• Oversee check-in and check-out processes with precision, consistency, and luxury flair.
• Anticipate guest needs and proactively support the flow of the lobby during busy periods.
• Manage guest concerns and service recovery with empathy, creativity, and confidence—turning challenges into loyalty-building moments.

Team Leadership & Development 

• Lead, motivate, and inspire the team through a visible, engaging, and supportive leadership style.
• Provide on-the-job coaching and real-time feedback to reinforce service standards and professional growth.
• Support the onboarding and training of new team members
• Foster a positive, collaborative team environment, even in fast-paced or high-pressure situations.

Operational Excellence 

• Ensure adherence to Rimrock service standards, check-in/check-out procedures, and brand expectations.
• Coordinate closely with Housekeeping and other departments to support room readiness and seamless guest journeys.
• Monitor operational details, identifying opportunities to improve efficiency and guest satisfaction.
• Support accurate cash handling, billing processes, and system usage.
• https://careers.accor.com/global/en/job/front-desk-supervisor-in-the-rimrock-resort-hotel-banff-banff-canada-jid-84355