Mandarin Oriental Ritz, Madrid is seeking a warm and professional Host/ess to join our Food & Beverage team at El Jardín del Ritz.
Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service. This luxurious Belle Époque palace, located in Madrid’s famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.
Are you passionate about creating memorable first impressions? Do you thrive in a guest-facing role where attention to detail, elegance and warmth make all the difference? At Mandarin Oriental, we embrace a growth mindset and are committed to delivering extraordinary experiences. We invite you to become part of our exceptional journey.
About The Role
As Host/ess at El Jardín del Ritz, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. You will manage reservations, welcome guests with professionalism and charm, and coordinate closely with the service team to ensure smooth operations and impeccable guest flow.
Key Responsibilities
• Welcome guests in a warm, courteous and professional manner, ensuring a positive first impression.
• Manage reservations and seating plans, optimising table allocation and guest flow.
• Escort guests to their tables and present menus according to service standards.
• Coordinate closely with the restaurant management, kitchen and service teams to ensure seamless service.
• Handle guest enquiries and special requests efficiently and with discretion.
• Maintain cleanliness and organisation of the reception and waiting areas.
• Uphold brand standards, grooming and service etiquette at all times.
What We Expect From You
• Previous experience as Host/ess or in a guest-facing role, ideally within luxury hospitality or high-end restaurants.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. […]
Mandarin Oriental, Geneva is looking for a Host/ess to join our Ottolenghi team. Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a Fan of the Exceptional. Mandarin Oriental is the award-winning owner and […]
A Guest Service Agent ( F&B ) is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. What will I be doing? As a Guest Service Agent ( F&B ), you are responsible for serving guests in a […]
Food and Beverage Manager Mandarin Oriental New York is looking for a Food and Beverage Manager to join our Food and Beverage Department team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite […]
