Assistant Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Assistant Front Office Manager

We are seeking a passionate and experienced Assistant Front Office Manager to join our leadership team at Novotel Queenstown. This pivotal position supports the Front Office Manager in overseeing the daily operations of the Front Office, ensuring that our guests receive exceptional service, and that team performance, profitability, and brand standards are consistently achieved. This role has become available due to an internal promotion, highlighting our commitment to career growth within the team.

Responsibilities:

  • Assist in managing the day-to-day operations of the Front Office, Concierge, and Night Audit teams to ensure smooth and efficient service delivery.
  • Supervise, roster, and train staff to maintain high performance, engagement, and service standards.
  • Plan, coordinate, and monitor hotel services to ensure consistent delivery of brand standards across guest interactions, check-in/check-out, and guest communications.
  • Handle and resolve guest feedback and service issues, maintaining professionalism and commitment to guest satisfaction.
  • Control budgets and manage costs, ensuring adherence to departmental targets for revenue, labour, and operational expenses.
  • Support the Front Office Manager with strategic planning, forecasting, and continuous improvement initiatives.
  • Flexibility to work various shifts, including evenings, weekends, and public holidays

 

Qualifications

 

  • At least 3 years experience in a managerial or supervisor role within hotel operations or hospitality management (e.g., Front Office, Reservations, or Rooms Division).
  • Proficiency in hotel management software preferred (Eg: Opera Cloud) and MS Office is advantageous.
  • Excellent communication, organizational, and problem-solving skills.
  • Proven ability to handle challenging situations with professionalism and composure.
  • Proven leadership and people management skills, with the ability to motivate, train, and develop a diverse team.
  • Salary – NZD $68000 – $70000

 

Additional Information

 

Why work for Novotel, Queenstown?

  • Staff meals provided while on shift
  • Uniforms, washed and laundered daily.
  • Learn your Way – Access to our Accor Academy so you can Earn while you Learn!
  • Work Your Way – Flexibility to ensure a work life balance!
  • Incredible Accor Heartist Benefits – including discounted Food & Beverage + Accommodation Worldwide
  • Accor’s refer-a-friend bonus
  • Accor’s Parental Leave Scheme
  • Access to our Employee Assistance Program
  • Place of Employment will be Novotel Queenstown Lakeside
  • Full Time 40 hours
  • https://careers.accor.com/global/en/job/assistant-front-office-manager-in-novotel-queenstown-lakeside-queenstown-new-zealand

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

FOM

Job for: Expats

Nuanza Hotel Cikarang Bekasi is expanding! -Front Office Manager -Duty Manager Qualifications: 1. Experienced in the hospitality industry (preferably in 4-5 star hotels) 2. Strong leadership, communication, and teamwork skills 3. Passionate about delivering excellent guest experience 4. Domicile in Jabodetabek (preferred) Please send your updated CV with a recent photograph to: recruitment@nuanzahotel.com Email subject: […]

Indonesia

Driver

Job for: Locals

* With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms […]

Egypt

Guest Relations Agent

Job for: Locals

Reporting to the Front Office Manager, the Guest Relation Agent is primarily responsible for ensuring we provide the highest level of guest service to all our guests.  The Guest Service Agent will greet arriving guests, settle their accounts, and offer assistance throughout the duration of their stay. Demonstrates that all Front Office Standard Operating policies […]

Jordan

Royal Service Agent

Job for: Locals

Join us at Accor, where life pulses with passion!​ As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​ By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​ You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​ You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​ Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart,​ Join us […]

United States

Duty Manager

Job for: Locals

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, […]

Australia

Add Your Heading Text Here