Royal Service Agent

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

The Royal Service Agent’s primary responsibility is to serve as a communication liaison for guests, (both internal and external) requiring information relating to all aspects of the hotel including: meeting guest requests, taking and placing in-room dinning orders, making hotel, meal and tour reservations, placing wake up calls, placing requests in the Royal Service Program.  The Royal Service Agent will take ownership of the caller’s request and ensure follow up according to the hotel’s standards.

Responsibilities:

• Be an ambassador of Fairmont Washington, D.C., Georgetown by providing an excellent first impression.
• Greet all guests courteously, using the guest’s name whenever possible.
• Communicate internal and external guest requests via Alice system.
• Ensure all requests logged in Alice are followed up according to the hotel’s standards.
• Deliver all wake up calls within 2 minutes of the requested time in a polite manor
• Ensure knowledge of the Washington D.C. area.
• Provide guests and residents with accurate information about the city and things to do.
• Be familiar with major highways and roads around city so as to direct guests without any challenges – Provide map with clear indications for requested directions when necessary.
• Use vendors specified by Fairmont Washington, D.C, Georgetown (Limousine, florist, water taxi, city tour, etc.).
• Promote enthusiasm for local activities and sites, providing accurate descriptions of places of interest.
• Be knowledgeable about all room types and rates.
• Provide information about hotel services.
• Promote internal outlets (Restaurants, etc.).
• Enroll new Loyalty members
• Be familiar with regular guests and residents and their requirements.
• https://careers.accor.com/global/en/job/royal-service-agent-in-fairmont-washington-d-c-georgetown-washington-unit-jid-84402