Royal Service Agent

As a Royal Service Agent, you will be the primary point of contact for all guest requests and inquiries via telephone. You will deliver exceptional, personalized service while efficiently coordinating guest needs with various departments. Your role is key in creating seamless and memorable experiences, ensuring every interaction reflects the luxury and service excellence of the hotel.

What is in it for you:

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $33.00 per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same
• Opportunity to grow within a collaborative and professional Rooms Division team
• Distinctly West Coast, the hotel delivers unique guest experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of art, music, and fashion programming in the city

What you will be doing:

• Answer all internal and external calls promptly, courteously, and professionally, following brand standards
• Process guest requests, wake-up calls, and service orders accurately and efficiently
• Coordinate and dispatch requests to appropriate departments (Housekeeping, Engineering, In-Room Dining, Concierge, etc.)
• Maintain clear and effective communication with all hotel departments to ensure timely follow-up
• Handle guest concerns with professionalism and empathy, ensuring prompt resolution and escalation when required
• Monitor and manage guest requests through the hotel’s systems to ensure completion and satisfactionhttps://careers.accor.com/global/en/job/royal-service-agent-casual-in-fairmont-pacific-rim-vancouver-canada-jid-101385