You will assist the hotel management in achieving its quality and operational excellence objectives.This includes reviewing, analysing, implementing and improving customer service metrics included but not limited to the brand standard compliance,emotional audits, guest satisfaction data and online reputation management. This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.
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Job Description Minor Hotels is seeking an organised and proactive Operations Coordinator to support the delivery of brand, operational excellence and global operations initiatives across our hotel portfolio. Based in our Brisbane Head Office, this role sits at the intersection of Operations, Brand, Digital & Technology Services and People & Culture. You’ll play a key coordination role across projects […]
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. What will I be doing? As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed […]
