Assistant Front Office Manager

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.

The Assistant Front Office Manager provides managerial support for Reception/Front Office, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas, assisting the Front Office Manager in the daily managerial tasks for the front office, ensuring a seamless experience for the guest in all areas.

• Lead by example to sustain an environment and positive colleague relations.
• To understand and promote the hotel’s and departmental vision
• Ensures that all Front Office policies and procedures are adhered to.
• Provide direction and support to Front Office supervisory positions and colleagues in their daily tasks relating to their roles.
• Responsible to balance operational, administrative and colleague needs.
• Responsible for ensuring consistency in exceeding guest service expectations.
• Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Fairmont & Raffles.
• Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
• Ensure loyalty/VIP procedures are being met or exceeded on a daily basis for all loyalty /VIP guests
• Energize the brand by promoting our guest loyalty program
• Maximize our brand by promoting our upsell programs
• Reviews Arrival Detail report and VIP’s to ensure all special requirements are met or exceeded
• Develop and maintain standards for the department, while adhering to Fairmont’s core standards
• Ensure that all Front Office team have the supplies needed to perform their duties.
• To provide continuity of management in complaint handling, both face to face, via telephone and in writing, depending on the situation and requirement
• Communicate and liaise effectively with other leaders in the department and hotel
• Responsible to balance operational, administrative and colleague needs.
• Responsible for ensuring consistency in exceeding guest service expectations.
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicates through pre-shift, logs, emails and departmental operational meetings all pertinent information for the respective shift and areas of operation.
• Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training and motivation of Front Office colleagues.
• Controls and provides feedback on labour and operational expenses
• https://careers.accor.com/global/en/job/assistant-front-office-manager-in-fairmont-washington-d-c-georgetown-washington-unit-jid-85248