IT Manager

IT Manager

40 hours, 5 days per week (occasional weekend work required)

Mandarin Oriental Mayfair, London is looking for an IT Manager to join our IT team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

About the job

Based at the Mandarin Oriental Mayfair, London within the IT Department, the IT Manager is responsible for looking after the following strategic functions for the IT department.

As IT Manager you will responsible for the following duties:

• Leverage use of technology to enhance guest experience and business process;
• To be able to manage crisis situations, which may involve complex technical hardware or software problems;
• To identify business issues, risks and efficiencies, coupled with making and implementing improvements to the company IT policy and procedures to enable a full understanding of the business which will ensure timely and appropriate decisions are made;
• To plan, develop and implement the IT budget, obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness;
•  Ensure that all legal requirements pertaining to software and software licenses are adhered to.

General IT Management & Support

• Deliver daily first-line IT support to colleagues and second-line support to hotel guests, including VIPs and event delegations.
• Monitor and maintain core IT infrastructure (servers, endpoints, network devices) ensuring continuous operation and adherence to SLAs.
• Maintain and troubleshoot hotel core applications (PMS, POS, VoIP, etc.).
• Manage hotel-specific and corporate routine IT task lists, ensuring daily/weekly/monthly tasks are completed on schedule.
• Ensure implementation of brand and group IT standards (e.g., MOHG specific frameworks).
• Escalate unresolved technical issues to third-party vendors or corporate IT teams as needed.
• https://careers.mandarinoriental.com/jobs/it-manager-london-england-united-kingdom-a0fb44fd-9a44-45ae-8103-e26efecb8489