Guest Service Associate

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Associate

This relaxed hotel next to the IDEAL Convention Centre is 5 km from Selayang Hot Spring and 26 km from Sultan Abdul Aziz Shah Airport.

A breakfast buffet is offered for a surcharge. Other amenities include a restaurant, a bar and an outdoor infinity pool, in addition to a gym and a ballroom. Parking is available.Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

 

 

Job Description

 

  • Assist guests with check in and checkout, as well as other cashiering duties
  • Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
  • Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
  • Liaise closely with other relevant departments to ensure that guests requests and needs are met
  • Update and maintain repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
  • Handle guests’ complaints and comments tactfully and efficiently
  • Handling guests’ mails, messages, and answering of phone calls
  • Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
  • Be vigilant in regard to in-house credit matters and act upon any discrepancies
  • Alert Security or Duty Manager of suspicious looking person(s) / articles
  • https://careers.accor.com/global/en/job/guest-service-associate-in-mercure-selangor-selayang-gombak-district-malaysia-jid-86702

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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