Guest Experience Superviseur

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Experience Superviseur

is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

Our modern 55-room chalet continues the legacy of the Rothschild family, who set out nearly a century ago to craft an unparalleled resort experience. A cozy and exclusive mountain retreat, it offers an inviting escape in both summer and winter. Play one of the world’s finest Alpine golf courses, relax in the region’s largest spa, and dine at La Brasserie Benjamin where the richness of French cuisine is celebrated through refined dishes. Craving for Pan-Asian food? discover the world of our restaurant Kaito and for a breathtaking view, let’s meet at Edmond’s, our fine dining restaurant. For those who love to hit the slopes or the trails, L’Idéal 1850, our high-altitude restaurant, is the perfect spot to unwind during an adventure-packed day.

 

 

About the role

The Guest Relations Supervisor assists in ensuring a smooth arrival and memorable stay for Elite, HRG, VIP and other special selection of guests while complying with all Four Seasons’ policies and procedures and reports directly to the Guest Relations Manager.

 

What you will do

  • Assist in managing all VIP, Special Attention, Specialty Suite and High Return Guests, including coordinating and monitoring directly between guest and all necessary departments.
  • Assist in overseeing all Elite guests stays; which includes pre-arrival, room allocation, preferences, meet and greet upon arrival, and touching base with them throughout their stay.
  • Assist in overseeing the curbside arrival of VIP guests.
  • Perform all reasonable services guests may require, memorize their preferences & anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
  • Provide lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events.
  • Communicate and collaborate closely with the Guest Relations Manager.
  • Act as an ambassador for the hotel, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance.

“The list of tasks specified above is not exhaustive, as your role will require constant adaptation to situations of high activity and specific customer relationship management”.

 

What we are looking for

Front Desk / Guest Relations experience in luxury hospitality operations, a natural talent for ensuring our guests feel at home, excellent interpersonal and relationship-building skills and an exceptional eye for detail.

This position is based at the Four Seasons Hotel Megève and the contract is seasonal.

You must possess the legal right to work in France at the time of application and have fluency in French and English. Knowledge of Opera PMS is required.

 

What we offer

  • 39-hour seasonal contract
  • Salary communicated during interview
  • Uniform supplied et laundered for operating staff
  • One meal per shift
  • To reward employee loyalty, a bonus is paid at the end of the 2nd consecutive season (Winter-Winter / Summer-Winter).

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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