Lobby Host

At the Rimrock, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our Heartists live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

https://www.rimrockcareers.com/

This role is about more than greeting guests, it’s about presence, energy, and influence. As a Lobby Host, you are the pulse of the space. You create atmosphere. You read the room. You elevate arrival moments into something memorable and meaningful.

With warmth, confidence, and intuitive service, you ensure every guest feels recognized, guided, and inspired from the moment they step into our lobby. You are equal parts host, storyteller, and connector, balancing visible, social engagement with operational precision behind the scenes.

Start Date: May/June 2026
Contract Type: Permanent

Key Responsibilities 

Lobby Presence & Guest Flow 

• Act as a visible, polished, and approachable host within the lobby, creating a welcoming and energized atmosphere.
• Support guest flow during arrivals, departures, and peak lobby moments in partnership with Expeditions, Food & Beverage, Summit Services, and Front Office teams.
• Anticipate guest needs through observation and proactive engagement, offering intuitive assistance before it is requested.
• Provide seamless wayfinding, local insight, and in-the-moment support that elevates the arrival and lobby experience.
• Take full ownership of the lobby environment, ensuring it remains immaculate, inviting, and aligned with luxury standards at all times.
• Lead and deliver the welcome drink ritual in collaboration with Expeditions, creating a memorable first impression.
• Step in to support Guest services during high-volume periods when needed.

Expeditions & Local Experience Support 

• Provide personalized recommendations through thoughtful conversation and discovery.
• Maintain strong knowledge of Banff National Park, including trails, seasonal conditions, wildlife etiquette, wellness offerings, and cultural experiences.
• Prepare guests with practical advice on gear, weather, travel times, and safety considerations.
• Use storytelling, maps, and digital tools to help guests visualize and plan their adventures.
• Inspire guests to explore, connect, and experience the mountain lifestyle fully.

Retail & Brand Experience 

• Assist with POS transactions and maintain accurate inventory practices.
• Support a polished, elevated retail presentation that reflects the Rimrock and Emblems brand.
• Engage guests naturally in retail offerings through conversational, non-intrusive service.

Operational Excellence 

• Maintain accurate documentation related to guest interactions, bookings, and vendor coordination.
• Use digital tools, booking systems, mapping platforms, and POS software confidently and accurately.
• Balance social engagement with structured follow-through and detail-oriented execution.
• Contribute to continuous improvement through curiosity, collaboration, and idea-sharing. https://careers.accor.com/global/en/job/lobby-host-spring-summer-start-2026-in-the-rimrock-resort-hotel-banff-banff-canada-jid-86820