Reservations Manager

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We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

SCOPE

Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed.

ROLES AND RESPONSIBILITIES

• Maximize overall revenue from all reservation sources through the development and implementation of effective inventory and pricing strategies based on future demand forecasts for all hotel and resort properties.
• As well, he/she will amplify the functionality of all reservation source software.
• In addition, participate in the protection and efficient utilization of the Company’s assets through the implementation of approved policies, procedures and internal controls.
• This individual must make a daily practice of revenue maximization and yield management.
• He/She supervises and coordinates activities of workers in their daily tasks.
• Focus on overall yield and REVPAR
• Analyze data as it relates to our market regarding customer relationship management programs.
• Responsible for forecasting revenues both long and short-term.
• Train, motivate and develop our reservation staff on an ongoing basis.
• Will be a key player when bringing and relocating reservations staff.
• Supervises and coordinates activities of employees engaged in taking, recording, and cancelling reservations.
• Handling the day-to-day operations of the Reservations Department as listed.
• Interacts and handles other sections of Revenue Management if needed.
• Monitors any events and special promotion activities & meet with potential or actual hotel clients.
• All machinery and equipment at Reservations, in relation to concerned departments.
• To follow up reservations for confirmation.
• To be familiar with different rate structure.
• To identify prospective clients’ exact needs by questioning.
• To entertain prospective clients’ exact needs by questioning.https://careers.accor.com/global/en/job/reservations-manager-in-moevenpick-hotel-and-residences-nairobi-nairobi-ke-jid-86997