Guest Relations Executive

About the location:

• At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore

About the role

Guest Relations Executive, Front Office 

The Guest Relations Executive is an essential part of the Front Office Team. Welcoming guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What you will do

• • • Welcome guests upon arrival and departure according to Four Seasons’ standards and procedures.
    • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
    • Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc.
    • Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
    • Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.
    • Reports to the Duty Manager for further follow-up when necessary.

What you bring

• • Preferably a Diploma holder in Hospitality or its equivalent
  • One (1) year of relevant experience within Four Seasons  (or a top luxury group) is considered an asset
  • Good organisational skills, ability to prioritize workload and handle pressure
  • Excellent interpersonal and communication skills
  • https://careers.fourseasons.com/us/en/job/REQ10367732/Guest-Relations-Executive-Front-Office