Director of Front Office

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Director of Front Office

Rising gracefully above Millennium Park and Chicago’s impressive lakefront, Fairmont Chicago, Millennium Park is located conveniently near major cultural attractions, the city’s business and financial district and world-renowned shopping along the Magnificent Mile. With beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including phenomenal dining experiences, seasonal pop-ups and luxury event space.

 

Job Description

 

The Director of Front Office is a pivotal leadership role in a luxury hotel, responsible for overseeing all Front Office operations and ensuring an exceptional guest experience. This role requires a strong focus on guest satisfaction, operational excellence, and team development. The ideal candidate will possess outstanding communication skills, a keen eye for detail, and the ability to lead a dynamic team in a high-end hospitality environment.

WHAT YOU WILL BE DOING

Reporting to the Hotel Manager, your key responsibilities will be:

1. Guest Experience & Satisfaction:

  • Ensure every guest receives a warm and personalized welcome, seamless check-in/check-out processes, and superior service throughout their stay.
  • Handle VIP guests, special requests, and unique accommodations with discretion and care.
  • Resolve guest complaints and concerns promptly and professionally, ensuring maximum satisfaction.

2. Team Leadership & Development:

  • Recruit, train, and mentor front office staff, including Front Desk, Guest Services and Fairmont Gold team members to uphold the hotel’s luxury standards.
  • Foster a positive and motivating work environment, ensuring team engagement and adherence to service protocols.
  • Conduct regular performance evaluations and provide constructive feedback for professional growth.

3. Operational Excellence:https://careers.accor.com/global/en/job/director-of-front-office-in-fairmont-chicago-millennium-park-chicago-united-st-jid-83407

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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