Guest Relations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations Agent

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

  • Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
  • Be responsible for special room assignments and suite occupancies
  • Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
  • Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
  • Manage the Guest Relations Desk in the hotel lobbyhttps://jobs.hilton.com/apac/en/job/HOT0CDSO/Guest-Relations-Agent

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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