Reservation Agent

About the Job:

An exciting opportunity has arisen for a Reservation Agent to join the Reservation team in Jumeirah Olhahali Island.

The main duties and responsibilities of this role include:

• Prompt professional email response within less than 24 hours of receiving the query, prioritizing correspondence that pertains to the current or within the month
• Attending calls within 3 rings with proper greetings, under IFH & LQA standards
• Taking all necessary details of the guests during the booking process (recognizing repeaters, contact details, passport copies of all guests, flights details, special occasion, preferences), and are properly updated in the Opera
• Observing proper and professional email and telephone etiquettes.
• Reads all reservation correspondence thoroughly for Special Instructions, Requests and ensures that the information is passed onto the respective departments
• Communicating the last-minute changes (new booking, cancellation, additional information) to the respective departments
• Ensures that all bookings are guaranteed with payment before the cancellation period.
• Follow-up No Shows to the agent or the guests to check if there are changes on flights, cancelling the booking before the Night Audit for the non-guaranteed bookings, and charging the No Show fee if applicable, and brief the Manager on the updates
• Report online bookings without payment and/or of the guests do not correspond to our email and call.
• Reconciliation of commissionable bookings in the extranet if required
• Offering wholesaler rates for partners only, and commissionable rate for non-partners.
• Sending invoices with correct total amount matching the Opera
• Using of online payment link to process payment by card, imposing commission for partners
• Protecting the records of the guests and company, keeping these confidential
• Quality checks, especially on room rates to avoid rebates

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 2 years of relevant experience in hospitality or related industries
• Experience working in a multi-cultural environment
• Strong communication and interpersonal skills
• Proficiency in English
• Leadership and team management skills.

About the Benefits:

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Meals and Laundry services
• Rest and Relax vacationhttps://esbe.fa.em8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/jobs/preview/112912