Guest Experience & Events Manager

The Guest Experience and Events Manager is responsible for leading the Events & Guest Experience team, overseeing the planning, coordination, and delivery of all group bookings, private charters, Celia Private Dining experiences, and British Pullman-owned special events.

This role brings together event delivery, front-of-house excellence and guest experience management, ensuring every journey is executed to the highest luxury standards and aligned with Belmond brand values.

Primary Responsibilities Include: 

• Lead and develop the Guest Experience and Events team, setting clear priorities, ways of working, and service standards.

• Provide line management and strategic direction to the Groups & Charters Manager and Guest Experience Curator (Celia).

• Ensure clear understanding of responsibilities between external client management (Groups & Charters), Celia clients, and internally curated experiences.

• Act as the central coordination point between Sales, Operations, Onboard, Marketing, and External Partners for all experience-led delivery.

Requirements

What You Bring: 

• Proven experience in luxury events, experiential hospitality, or high-end client delivery, ideally within hotels, private members’ clubs, trains and/or destination experiences.

• Strong leadership background managing multi-disciplinary teams across planning, front-of-house, and client delivery.

• Demonstrated experience overseeing complex events or journeys with multiple stakeholders and high guest expectations.  https://career.belmond.com/job.html?shortcode=5046A2D60C