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Assistant Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Assistant Front Office Manager

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Assisting the Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service in accordance with the policies, procedures and Kempinski Standards.
Also responsible for upselling rooms to maximize the room revenue.  scheduled to work on a different shift than the Front Office Manager; their job responsibilities are the extension of the Front Office Manager’s responsibilities to ensure continuity and maintenance of standards.

Key Responsibilities

  •  Direct front office operation such as checking in, checking out, and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards, and focusing on guests’ satisfaction and needs.
  •  Participate in the development, implementation, and review of the policies, procedures, practices, and standards.
  •  Select, train, develop, schedules and manage the performance of direct subordinates to ensure the efficient running of front office operations.
  •  Maximize hotel revenue by controlling room inventory, group blocking, packages, up selling.
  •  Maintain high visibility during peak period in order to ensure smooth running of operations, promote good public relations, take corrective actions, and handle customers’ complaints to ensure their satisfaction.
  •  Greet VIP guests upon their arrival and escort them to their room. Establish a good rapport and offer assistance for the duration of their stay.
  •  Coordinate front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering, and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to Kempinski Standards in a safe and secure environment.
  •  Identify training needs, plan training activities, and oversee their implementation for all front office sections.  Follows up to ensure compliance and efficiency of training activities.
  •  Assist in the preparation of the annual budget and the manning guide, and manage within Budgetary guidelines.
  • https://kempinski.pinpointhq.com/en/postings/c9e57a30-6525-46d8-943e-f4e1ff0c813e

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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