Front Office and Reservations Supervisor

Mantra Ettalong Beach combines ocean views with the relaxed atmosphere of a friendly seaside village. Offering a range of studio, one and two bedroom suites and resort style pool, this property is one that attracts a wide range of traveller. When not working, explore the white sandy beaches, calm waterways and magnificent national parks that hug Ettalong Beach.  

Purpose

As our Front Office and Reservations Supervisor, you will provide operational and leadership support to Front Office and Reservations teams, driving revenue performance, optimising room allocation, and delivering outstanding guest service.

Primary Responsibilities

• Supervise daily operations and provide hands-on support at the front desk
• Handle guest enquiries and complaints professionally
• Monitor room allocations, rates, and reservations to optimise revenue
• Train, coach, and support team members while ensuring smooth shift handovers

Skills and Experience

• 2 years’ progressive experience in hotel/resort operations
• Prior experience in Front Office/Reservations management advantageous
• Strong operational knowledge of Front Office and Reservations systems
• Commercial awareness with a revenue focus
• Excellent communication, complaint handling, and organisational skills
• Adaptable, self-motivated, and passionate about hospitality
• Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

 Accor Benefits

• ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
• Learn Your Way – Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities – We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
• https://careers.accor.com/global/en/job/front-office-and-reservations-supervisor-in-53-54-the-esplanade-2257-ettalong-aus-jid-88153