In Room Dining Manager

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new In Room Dining Manager.

What you will be doing: 

Reporting to the Assistant Director Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Follow departmental policies, procedures and service standards
• Recruit, train, manage, mentor, lead and develop your supervisors and colleagues
• Effective performance management through focus on colleague development training, problem resolution, maintain up-to-date records on performance and audits, attendance, grooming, service deficiencies, schedules, labour costs/payroll, and late/absenteeism
• Working closely with Food and Beverage Trainer/Recruiter to ensure all Standards manuals are present and up-to-date, job task checklist are completed, and all the Standard Operating procedures are taught and followed
• Supervise and support employees while ensuring service standards are maintained
• Maintain a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
• Exhibits an entrepreneurial attitude towards the department’s operation
• Constantly seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management and being able to take risks
• Responsible for scheduling and daily payroll reporting
• Ensure constant focus on the venue’s goal
• Assist to ensure the venue is managing within set budget guidelines
• Ensure cleanliness and safety
• Act as a liaison between In Room Dining staff and other departments
• Ensure department holds regular communication meetings
• Perform line duties as required
• Actively participate in ongoing learning opportunities and enhancing your skills, abilities and professionalism for personal growth.
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
• Follow all safety and sanitation policies
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions
• Foster an inclusive environment where every individual feels valued and respected
• Other duties as assigned

Your experience and skills include: 

• Minimum 3 years’ experience as a Leader in a fast-paced high end restaurant required
• Excellent beverage and wine knowledge is required
• Previous point of sale system experience required
• https://careers.accor.com/global/en/job/in-room-dining-manager-in-fairmont-jasper-park-lodge-jasper-canada-jid-88713