Concierge

About the location:

About the role

Operating from the Residential Lobby, the Residential Ambassador responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and individualized and intuitive touches to achieve maximum resident satisfaction.

What you will do

• Handles all resident interactions with the highest level of hospitality and professionalism – accommodating special requests whenever possible; assists residents in all inquiries in connection with residence/hotel/lifestyle services, hours of operations, key residence/hotel personnel, in-house events, directions, etc.  Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence practices.
• Assist with conflict resolution and guidance for homeowners in alignment with the Rules & Regulations
• Processes packages, messages, deliveries and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with Residential Services team and Valet the retrieval of resident’s vehicles.
• Manages and provides access to the building(s) and units with all vendor/contractor/homeowners’ service providers and visitors, after previous authorization received, assists with vendor/contractor scheduling, verifies identity and provides appropriate residence access for vendor/contractors and homeowners’ service providers.  Controls entry doors and elevator/lift access.
• Ensures that collateral and information for vendors, restaurants, museums, attractions, maps, and other local attractions are updated and current.  Is knowledgeable about what activities are available in the local vicinity (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close relationships with vendors in these areas to provide information, transportation, ticketing, and reservations for residents.
• Opportunities to assist in creation and planning of resident events held by HOA.
• Updates homeowner profiles with any relevant information  https://careers.fourseasons.com/us/en/job/REQ10374277/Residential-Ambassador-Concierge